Workstation Monitoring

April 01, 2020

Workstation Monitoring involves all computers that are used by an end user. Workstations can be a Laptop, Desktop or Terminal Computer.

Monitoring Only

$15.00 per Workstation, per Month

Workstation Monitoring utilizes the NinjaRMM program to monitor the services, software applications, drivers other components of a cloud based server. The NinjaRMM program will send an alert to the Nivek Help Desk ticketing system for us to follow up on. Once an alert is received, we review the alert along with the event logs to determine the best course of action for resolution. We will reach out to the Main Point of Contact with permission to proceed and acceptance of the hourly charges.

Monitoring Only + Preventive Maintenance

$25.00 per Workstation, per Month

Workstation Monitoring utilizes the NinjaRMM program to monitor the services, software applications, drivers and hardware components of a computer. The NinjaRMM program will send an alert to the Nivek Help Desk ticketing system for us to follow up on. Once an alert is received, we review the alert along with the event logs to determine the best course of action for resolution. Nivek Group will do their best to resolve the matter within 15 minutes or less. If the matter at hand is taking longer than 15 minutes (per month), Nivek Group will reach out to the Main Point of Contact with permission to proceed and acceptance of the hourly charges.

Alerts received by NinjaRMM

Most Alerts, Not All, Of The Alerts Received:

The following is a list of most alerts that the NinjaRMM program will send to the Nivek Help Desk. Not all alerts that we receive through the NinjaRMM will be listed here.

  • Hard Drive Nearing Capacity¬†
  • Hard Drive Speed Usage Too High
  • Hard Drive Temperature Control
  • RAM / Memory Usage
  • RAM / Memory Temperature Control
  • CPU / Processor Usage
  • CPU / Processor Temperature Control
  • Performance Speed of Overall Computer
  • System Resources
  • Logged in Users
  • Network, I.P. & D.N.S. Monitoring
  • S.N.M.P. Monitoring
  • Operating System Updates
  • SQL Server Database Updates
  • Exchange Server Updates
  • Active Directory Updates
  • VMware / Virtual Machine Ware Updates
  • Hyper-V & S.N.M.P. Enabled Device Monitoring

Preventaive Maintenance Measures

Some of the Preventive Maintenance Measures that we perform:

The following is list of Preventive Maintenance Measures that Nivek Group may perform. This is not a complete list of everything that may be completed by Nivek Group.

  • Run Windows Update: All / Critical / Important / Security.
  • Run Windows Update: Service Pack
  • Install Microsoft Office Updates
  • Install Driver Updates (Hardware)
  • Install Java updates
  • Install Adobe updates
  • Scan devices for malware, spam, third-party unauthorized software and clean those up
  • Other tasks as we feel appropriate for the Cloud Server
  • Create System Restore Point
  • Delete Temp Files
  • Delete Internet History
  • Reboot
  • Shutdown
  • Defragment (All disks)
  • Run Checkdisk (All disks)
  • Run Full System Scan

Additional Preventive Maintenance Measures

Nivek Group is able to offer a vast array of Preventive Maintenance Support Options. If you and/or your team would like something further performed, please feel free to reach out to us to discuss this further and we will try to make this happen.