Third-Party Application Support

April 01, 2020

Nivek Group has partnered up and is continuing to build their partner portfolio package.

Nivek Group has formed a partnership with the following Third-Party Monitoring Software solutions. When the time comes, these are the software packages that Nivek Group turns to for the support that is required.

Nivek Group uses the NinjaRMM System to remotely monitor the health of Network Devices, Servers and Computers. The NinjaRMM also allows Nivek Group to perform the basic computer functions without even interrupting the end-user.

The license cost for this software is included in the monthly support package that is offered by Nivek Group.

Nivek Group will have a special download/install link for your company/team.

Nivek Group uses Splashtop Remote Access to connect to Servers and Computers to be able to perform tasks that are needed. When connecting to a server or computer via Splashtop, the End-User is able to see everything that is being done and the End-User is not able to End-User is not able to use the computer while Nivek Group is connected.

The license cost for this software is included in the monthly support package that is offered by Nivek Group.

Nivek Group will have a special download/install link for your company/team.

Nivek Group utilizes the SOS Support on Demand feature by Splashtop. This allows Nivek Group to support End-users that does not have the NinjaRMM and the normal Splashtop Remote Access program installed. Using this program, this will only allow Nivek Group to connect to a computer and/or server with the assistance of the End-User being present and providing a One-Time Support Code.

The license cost of this software is included in the Hourly Support Rate.

Webroot was originally started in Broomfield Colorado. Over time, it has evolved into the support company that it is now.

By offering fully cloud-based antivirus software, Webroot takes up less space on your devices while you still benefit from one of the largest threat databases of its kind. … Cloud, rather than signature-based updates for seamless, automatic updates. Low RAM usage during virus scans for uninterrupted computing.

Nivek Group is able to offer this onto all computers and servers that we monitor in part of using the NinjaRMM Software.

Nivek Group will have a special download/install link for your company/team.

The benefit of using one of the most popular cybersecurity products is more data. Millions of computers and servers are protected by Malwarebytes and provide a constant stream of detection event data. They harness a telemetry to provide a more agile, dynamic response to new and unknown threats.

Malwarebytes offers a free “Trial” period that Nivek Group utilizes the most. On computers and servers that appear to be used the most for internet processing, Nivek Group will work with the Client to purchase regular support license for that computer and/or server.

Using cutting edge technology found in the Sophos enterprise-grade software, this powerful tool detects all types of malicious software on your computer—including viruses, spyware, rootkits and Conficker—and returns it to a working state.

For full details of how to use the tool, refer to the article Sophos Virus Removal Tool

This is a free software that is provided by Sophos directly.

In computer testing, a burn-in test is a type of test where a computer, device or component is run for an extended length of time in order to identify any potential problems. It aims to reveal any problems or defects within a system by operating it in the most rigorous, extreme or extended working conditions

TreeSize Free is a free disk space manager for Windows. … in seconds and see the size of all folders including all subfolders and break it down to file level.
 
This will help Nivek Group, and/or it’s Partner’s, to determine where we need to start on Hard Drive Cleaning when an alert is received thata Hard Drive is nearing capacity size.

Speedtest.net is a web service that provides free analysis of Internet access performance metrics, such as connection data rate and latency. It was founded by Ookla in 2006, and is based in Seattle, Washington, U.S.A.

Most ISPs within the U.S. utilizes this service on their technical support package.

Jira Service Desk delivers an intuitive interface, a revolutionary new take on SLAs, customizable team queues, real-time reporting, and more.

Nivek Group uses the Jira Service Desk as their in house ticketing system.

Nivek Group

Confluence by Atlassian

Confluence is your team workspace where knowledge and collaboration meet to achieve great things.

Nivek Group uses Confluence as their internal documentation system.

DinoPass passwords are generated from a large set of preselected words. Dino has gone to some effort to ensure there are no offensive words and no possible offensive combinations.

Strong passwords have mixed upper and lower case letters, a special character (like @, $, ! and so on) plus some numbers. They are best to use for important things like email accounts.

When Nivek Group is assigning a password, this is the tool that we use to help us assign a more secure password.

Other Third-Party Applications

Nivek Group utilizes a vast array of Third-Party Applications that is available on the internet and within the industry. Nivek Group is not able to list every single Third-Party Application that we use. Nivek Group will only list Third-Party Applications that we have used and able to test along with being able to support them. If you have a recommendation, please feel free to let us know.