The Preventive Maintenance measures allows approximately 15 minutes to 60 minutes a month per device and/or Third-Party Vendor Hardware/Application Support. The time frame per device, hardware and/or software depends on the type of device that is being maintained. The exact time allowance per device, hardware and/or software will be listed within the agreement. The total time allotment per device will be calculated as a group allotment. With this in mind, If one device, hardware and/or software takes 20 minutes and another takes 40 minutes, then this will equal itself out. Best way to look at it the time frame is to to take all the device, hardware and/or software under the support agreement and times it by 30 minutes. As long as the Preventive Maintenance measures are completed within that time frame, you are set.

Nivek Group is able to perform most Preventive Maintenance measures without taking over remote PCs. We are able to access the Service Manager, Task Manager and Program Manager. We are able to uninstall applications, run scripts, install patches and with the Command Prompt access running almost any command is feasible.