At this time, Nivek Group is a “One Man Shop” company. When the time comes for Kevin to take a Vacation Time and or needs to take some Personal Time-Off, he will communicate this in advance with the Point of Contacts. During his away time, Nivek Group will place an update on the Ticket Response Emails and the User Portal advising of this time away and referring the users to contact their Point of Contact and/or Manager. If the Point of Contact feels the support requires immediate assistance, they will have a direct contact number to Kevin for immediate assistance. Nivek Group, along with Partners, will do everything within their powers to make sure that all client requests are handled within the proper time frame.